Operations Specialist
1 week ago
Johnson & Johnson is seeking a highly skilled Policy Services Specialist to join our team. As a key member of our operations team, you will be responsible for assisting with daily workflows, including incoming bind requests, endorsements, cancellations, reinstatements, and new or renewal issuance.
Key Responsibilities:
- Collect and organize data, documents, and reports to prepare for review by underwriting and non-authority companies.
- Review submitted documents to ensure accuracy and completeness.
- Process binding, new or renewal issuance, endorsement, cancellation, and reinstatement requests for authority carriers.
- Ensure electronic file integrity and maintain confidentiality.
- Enter file notes to document conversations and information provided during phone calls with customers.
- Import emails received and sent to customers to document information provided during email correspondence.
Requirements:
- High School Diploma or equivalent.
- Minimum of six months to three years of clerical, customer service, and/or data entry experience.
- Strong customer service skills and ability to analyze information and mathematical aptitude.
- Ability to learn various issuance/rating systems and new tasks quickly and efficiently.
Preferred Qualifications:
- Knowledge and experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to type accurately and organize information in a neat and effective manner.
- Ability to manage multiple tasks and exercise good judgment while paying attention to details.
Working Conditions:
The Policy Services Specialist position will be based in our office and will require the ability to sit or stand for long periods of time, occasional stooping, and reaching. May require lifting up to 25 pounds. Requires normal range of vision and hearing with or without accommodations.
Career Path:
The career path for this position will be determined by confidence level and comprehension within Knowledge Skills and Abilities and Job Responsibilities, self-motivation, completed education requirements, contributions to the team, and/or tenure within the role.
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