Customer Service Representative

3 weeks ago


Byron Center, Michigan, United States Daily Thread Full time
Daily Thread - Customer Service Representative

At Daily Thread, we're seeking a highly motivated and customer-focused Customer Service Representative to join our sales team. As a key member of our store environment, you'll play a vital role in creating an exceptional shopping experience for our customers.

Key Responsibilities:

  • Provide top-notch customer service, ensuring every interaction is positive and memorable
  • Welcome customers warmly, addressing their inquiries and needs promptly
  • Achieve monthly, quarterly, and yearly sales targets for the department
  • Go above and beyond to drive sales and enhance customer satisfaction
  • Maintain a clean and organized assigned area, meeting stock and presentation requirements
  • Proactively engage with customers, offering product knowledge and recommendations
  • Process POS transactions efficiently, handling returns and exchanges accurately
  • Cross-sell products, fostering a seamless shopping experience

Requirements:

  • Proven experience as a Retail Sales Associate, Sales Representative, or similar role
  • Understanding of sales principles and customer service best practices
  • Proficiency in English
  • Basic Math skills
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with a customer-centric focus
  • Ability to work under pressure, addressing complaints effectively
  • Flexibility to work various shifts, including nights, weekends, and holidays

We offer a competitive salary of $45,000 per year, along with attractive discounts on products, employee wellness programs, and monthly bonus incentives to recognize outstanding performance.

Estimated Salary: $45,000/year



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