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Housekeeping Operations Manager

2 months ago

Cleveland, Ohio, United States Hyatt Regency Cleveland Full time

About Hyatt Regency Cleveland: At Hyatt Regency Cleveland, we pride ourselves on delivering exceptional hospitality through our dedicated team members who are committed to providing outstanding service and memorable experiences for our guests.

Position Overview: The Housekeeping Operations Manager plays a pivotal role in overseeing the housekeeping department and ensuring the highest standards of cleanliness throughout the property. This position reports directly to the Rooms Director.

Key Responsibilities:

  • Manage both short-term and long-term planning for the hotel's housekeeping operations.
  • Develop and propose the budget, labor cost plans, and objectives, ensuring adherence to approved financial guidelines.
  • Possess a comprehensive understanding of housekeeping and laundry supplies, including inventory management.
  • Train staff on the importance of guest interactions and effectively addressing guest requests.
  • Maintain a consistent inspection program to uphold cleanliness standards.
  • Ensure compliance with all safety and security protocols.
  • Collaborate closely with other departments to enhance overall guest satisfaction.
  • Conduct daily inspections of select rooms to ensure quality standards are met.
  • Manage procurement of linens and housekeeping supplies efficiently.
  • Stay updated on the latest advancements in housekeeping and laundry technology.
  • Work in partnership with vendors to ensure optimal pricing, timely delivery, and maintenance of supplies.
  • Provide guidance and mentorship to a diverse team, fostering an inclusive work environment.
  • Ensure adherence to OSHA and ADA regulations.
  • Experience with specialized services such as turndown service and catering to the needs of VIP guests is advantageous.
  • Maintain appropriate staffing levels to meet customer service objectives.
  • Coach and develop team members to embody Hyatt's service standards and practices.

Why Join Us? Hyatt associates thrive in an environment that encourages exceptional performance and offers rewarding career opportunities. If you are ready to embrace this challenge, we welcome you to explore a career with us.

This is not just a job; it’s a journey with Hyatt.