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Retail Department Supervisor PT
2 months ago
We are seeking a highly motivated and experienced Retail Department Supervisor PT to lead our customer experience team at Marshalls. As a key member of our store team, you will be responsible for promoting an excellent customer experience, overseeing a team of associates, and maintaining a clean and organized store.
Key Responsibilities- Customer Experience: Create a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
- Team Leadership: Oversees a team of associates at the front of the store, ensuring prompt and courteous customer service and promotion of loyalty programs.
- Training and Development: Takes an active role in training and mentoring associates on front-end principles, and trains and coaches associates on personalizing the customer experience while promoting loyalty programs.
- Operational Excellence: Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all associates.
- Problem Resolution: Addresses customer concerns and issues promptly, ensuring a positive customer experience.
- Store Execution: Ensures associates execute tasks and activities according to store plan, prioritizing as needed.
- Communication: Communicates accurately and effectively with management and associates when setting and addressing priorities, and provides progress updates.
- Recognition and Feedback: Provides and accepts recognition and constructive feedback.
- Partnerships: Partners with management on associate training needs to increase effectiveness.
- Compliance: Ensures adherence to all labor laws, policies, and procedures.
- Program Promotion: Promotes credit and loyalty programs.
- Shrink Reduction: Supports and participates in store shrink reduction goals and programs.
- Safety Awareness: Promotes safety awareness and maintains a safe environment.
- Availability: Available to work a flexible schedule, including nights and weekends.
- Merchandising Knowledge: Strong understanding of merchandising techniques.
- Multi-Tasking: Capable of multi-tasking.
- Communication and Organization: Strong communication and organizational skills with attention to detail.
- Adaptability: Able to respond appropriately to changes in direction or unexpected situations.
- Teamwork: Team player, working effectively with peers and supervisors.
- Training: Able to train others.
- Experience: 1 year retail and 6 months of leadership experience.
We offer a competitive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.