Member Consultant II

1 month ago


Maple Valley, Washington, United States BECU Full time
Deliver Exceptional Member Experiences

As a Member Consultant II at BECU, you will play a key role in delivering a seamless and high-quality member experience. Your expertise in BECU's products will allow you to identify, diagnose, and address members' consumer financial needs and refer them to specialized services when necessary.

Key Responsibilities:
  • Provide exceptional member service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
  • Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member's needs are fulfilled.
  • Member Consultants may be expected to provide notary and medallion signature guarantee services to BECU membership.
What You'll Do:
  • Exceptional Member Experience and Sales Consultation:
    • Utilize product knowledge to provide excellent customer service and sales.
    • Sign all line and loan documents that originate through outbound/inbound call center.
    • Member Consultants may be expected to provide notary and medallion signature guarantee services.
  • Financial Literacy-based Sales:
    • Deepen and retain member relationships using the Member Advantage and other BECU programs.
    • Develop new member relationships within the community, including member referrals.
  • Enhanced Loan Services:
    • Interview and process business loan applications, forwarding completed applications to Business Services.
    • Conduct thorough consumer loan interviews, complete applications, and necessary documentation.
  • Branch Operations:
    • Maintain thorough knowledge of all forms and documentation necessary for each consumer and business loan type.
Requirements:
  • Bachelor's Degree or equivalent related experience.
  • Minimum two years of experience in a sales-oriented, financial, or retail environment.
  • Thorough understanding of the sales process and ability to manage a sales pipeline efficiently.
  • Ability to comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
Desired Qualifications:
  • One year of experience in a financial institution preferred.
  • Strong proficiency and comfort level with learning new systems and programs.
  • Ability to successfully complete 12-week in-house training program after hire.
  • Comprehensive understanding and knowledge of Credit Union key objectives, product, and service solutions.
  • Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered.
  • Proficient verbal and written communication skills to enable daily communication with Members.
  • Proficient math aptitude and analytical skills.
  • Problem resolution, negotiating, organization, multi-tasking, and peer coaching skills.
  • Ability to work flexible shifts between the hours of 8:00am and 6:30pm during the week, and 8:00am and 1:30pm on Saturdays.
EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.



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