Spa Attendant

2 weeks ago

Westerly, Rhode Island, United States Ocean House Management Full time

Enhance the guest experience by providing superior service at our Forbes rated five-star spa. We are seeking a dedicated individual who embodies our core values and standards of behavior, including adherence to the Forbes 5-Star standards.

Key Responsibilities:

  • Pro-actively greet guests warmly and provide a pleasant and comfortable spa arrival experience.
  • Effectively communicate with spa receptionist to obtain guest name and time of service.
  • Ensure guest is escorted to relaxation area and given a brief orientation to the area, amenities available for use while waiting and instructions for preparing for their treatment.
  • Keep the waiting and locker room areas clean and free of clutter, trash and dirty linen.
  • Maintain cleanliness of pool, fitness center and yoga studio.
  • Restock and replace linens, robes and other items as necessary to ensure there is never a guest waiting for comfort items.
  • Engage guests in a friendly manner, inquire how their experience was and invite them to return to the spa soon.

Requirements:

Prior hotel or equivalent guest service experience preferred. Prior spa experience helpful.

Work Environment:

Performance of duties occurs indoors in temperature controlled setting. May require occasional use of cleaning solutions that require following specific handling practices and which may omit odor.

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