Help Desk Specialist
2 weeks ago
**About the Role:**
The Kern Community College District is seeking a skilled and dedicated Help Desk Specialist to join our team. As a PC Support Technician, you will be responsible for installing, configuring, and supporting desktops, laptops, application software, printers, computer labs, and related technology for faculty, staff, and administrators.
**Key Responsibilities:**
- Diagnose and troubleshoot PC-related software and hardware problems.
- Coordinate timely resolution of and follow-up on software and hardware problems with all levels of IT resources.
- Work with hardware and software manufacturers' support in handling and if necessary escalating warranty repair and parts replacement issues.
- Log details of support provided in Help Desk trouble-ticketing system.
- Advance the use of a knowledge repository to share information among all levels of IT service and support.
**Minimum Qualifications:**
- Any combination equivalent to: Associate's degree supplemented by college-level coursework in computer software applications, business practices, or a related field and one (1) year of increasingly responsible experience in the use and support of computer software and hardware providing technological support to a variety of end-users.
- OR High school diploma, GED, or equivalent certificate of competency and three years of work experience such as described in the representative duties section of the specification.
**Estimated Salary Range:** $62,032.80 - $87,650.76 annually, based on location and qualifications.
**Benefits and Opportunities:**
- The opportunity to work in a diverse and dynamic environment.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A retirement plan with employer matching contributions.
- Ongoing training and professional development opportunities.
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