Help Desk Specialist

2 weeks ago


Porterville, California, United States Kern Community College District Full time

**About the Role:**

The Kern Community College District is seeking a skilled and dedicated Help Desk Specialist to join our team. As a PC Support Technician, you will be responsible for installing, configuring, and supporting desktops, laptops, application software, printers, computer labs, and related technology for faculty, staff, and administrators.

**Key Responsibilities:**

  • Diagnose and troubleshoot PC-related software and hardware problems.
  • Coordinate timely resolution of and follow-up on software and hardware problems with all levels of IT resources.
  • Work with hardware and software manufacturers' support in handling and if necessary escalating warranty repair and parts replacement issues.
  • Log details of support provided in Help Desk trouble-ticketing system.
  • Advance the use of a knowledge repository to share information among all levels of IT service and support.

**Minimum Qualifications:**

  • Any combination equivalent to: Associate's degree supplemented by college-level coursework in computer software applications, business practices, or a related field and one (1) year of increasingly responsible experience in the use and support of computer software and hardware providing technological support to a variety of end-users.
  • OR High school diploma, GED, or equivalent certificate of competency and three years of work experience such as described in the representative duties section of the specification.

**Estimated Salary Range:** $62,032.80 - $87,650.76 annually, based on location and qualifications.

**Benefits and Opportunities:**

  • The opportunity to work in a diverse and dynamic environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A retirement plan with employer matching contributions.
  • Ongoing training and professional development opportunities.


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