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Valet Keybooth Attendant

2 months ago

Reno, Nevada, United States Caesars Entertainment Full time
Job Summary

This role is responsible for providing exceptional customer service to guests by ensuring the accurate and efficient handling of keys and valet tickets. The successful candidate will be a team player who is able to work in a fast-paced environment and maintain a high level of professionalism at all times.

Key Responsibilities
  • Hang keys on the keyboard on the correct hook
  • Remove keys from the keyboard and properly match to the valet ticket numbers
  • File the valet tickets in the ticket rack provided
  • Answer phones and respond to guest inquiries in a timely and professional manner
  • Maintain the valet office cleanliness and organization
  • Sweep and wipe cabinets clean
  • Keep the valet office door closed when absent from the office
  • Monitor the area outside the valet office to ensure guests do not park their vehicle without leaving their keys with the Valet
  • Move luggage and/or contact a bell person for assistance
  • Pull luggage out of the luggage room for guests when the bellman is unavailable
  • Drive guests with oversized vehicles to the employee lot and return guests to their vehicles
  • Properly and safely use the man-lift
  • Exemplify the company's core values, family-style service, mission, and vision
  • Exemplify the company's DEI (diversity, equity, inclusion) culture
  • Perform other job-related duties as assigned
Requirements
  • Ability to understand and comply with all company and departmental rules and regulations, policies, and procedures
  • Ability to competently hang keys on the correct hook
  • Ability to visually recognize numbers
  • Ability to instruct, listen, divert, persuade, speak clearly, and assist guests
  • High school diploma or equivalent
Work Environment

This role requires working in a fast-paced environment with constant direct contact with guests. The work area may be confined, with various conditions of hot, cold, noisy, smoky, dimly lit, or brightly illuminated, moving objects, slippery surfaces, and exposure to solvents/oils, fumes/odors, dirt/dust. The work may require knowledge and use of electrical, mechanical, and computer equipment and flame/heat-generated devices. The position may involve shift work and be performed inside and outside.

Physical Demands
  • Constant direct contact with guests
  • Fast-paced work area that requires directing guests and answering guest questions
  • Work may be performed in confined areas, entail various conditions of hot, cold, noisy, smoky, dimly lit, or brightly illuminated, moving objects, slippery surfaces, and exposure to solvents/oils, fumes/odors, dirt/dust
  • Work requires knowledge and use of electrical, mechanical, and computer equipment and flame/heat-generated devices
  • Work may be performed alone, with others, around others, with verbal contact and/or face-to-face contact
  • Work may include shift work and be performed inside and outside
  • Position requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs
  • Requires seldom bending over, crouching, kneeling, pushing/pulling, lifting/carrying up to 75 lbs., driving; occasional sitting, standing, walking, balancing
  • Frequent repetitive use hand with light/firm grasping, finger dexterity, near/far vision acuity, depth perception, field of vision, and absence of color blindness
  • Must be able to perform simple tasks, compile, coordinate, analyze, instruct others, and drive a vehicle, follow instructions, influence others, meet time requirements
  • Must have simple reading, writing, math, clerical, memorization, problem-solving, use of independent judgment, and decision-making skills
Guest Service Standards

Employee is required to meet and deliver our core values, service standards, and family-style service.

Performance Requirements
  • Must have the ability to provide internal/external guests with service excellence
  • Have excellent communication skills and observation skills
  • Have an easygoing demeanor to ensure a fun and safe environment for our guests
  • Above-average speech - both speaking and reading/writing English
  • Excellent interpersonal skills

Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.