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Senior Windows Service Architect

2 months ago

New York, New York, United States New York Life Full time
Job Title: Senior Windows Service Architect

We are seeking a highly skilled and experienced Senior Windows Service Architect to join our dynamic IT team at New York Life.

Key Responsibilities:
  • Architect, implement, manage, and monitor EUC solutions with a strong emphasis on End User Experience.
  • Provide technology and strategy roadmaps for EUC in support of NYL Value Streams and business requirements.
  • Develop and maintain policies, procedures, and training materials for end-users to ensure best practices.
  • Serve as the primary contact for escalated L3 support issues related to EUC, diagnosing and resolving complex technical problems.
  • Collaborate with IT security teams to enforce security policies and procedures to safeguard corporate data.
  • Participate in the evaluation, selection, and deployment of new EUC technologies and hardware.
  • Provide excellent technical support and guidance to users and resolve issues in a timely manner.
Requirements:
  • Minimum of 8 years experience in EUC as a senior engineer with a focus on Microsoft Windows technologies.
  • Proven expertise in engineering and supporting a complex EUC environment including but not limited to, Global, Work from home, cloud, in-office.
  • Experience in deploying and managing EUC solutions in a corporate environment.
  • Familiarity with technologies such as Autopatch and Autopilot.
  • Familiarity with ITIL or other IT service management frameworks.
  • Strong experience in Level 3 support roles.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills and the ability to work under pressure.
  • Ability to work independently and as part of a team.
What We Offer:

We provide a full package of benefits for employees and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.

We are committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.

Due to our mutuality, we operate in the best interests of our policy owners.