Medical Assistant/Primary Care Coordinator
3 days ago
This role provides direct patient care in a primary care office and collaborates with care delivery providers to identify gaps in care. The Medical Assistant/Primary Care Coordinator contacts patients to schedule required care and provides referral follow-up. They participate in pre-visit planning, coordinate messages through electronic portals, and assist in managing transitions of care.
The Medical Assistant/Primary Care Coordinator acts as a clinical liaison to the physician care plan and actively communicates with patients. They participate in process improvements, are knowledgeable of clinical goals and outcomes, including patient satisfaction and engagement. This role requires strong skills in clinical care, customer service, communication, and teamwork.
Job Requirements:- Graduate of an approved technical, professional, or vocational program in Healthcare
- Healthcare clinical experience preferred in a physician practice or related field
- Must be certified or registered medical assistant
- Must maintain certification and registration status
- Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR)
- Demonstrates proficiency in the rooming process for adult and/or pediatric primary care, including clinical procedures, immunizations, venipuncture, and point of care testing
- Follows protocols and policies for scheduling, clinical procedures, and appropriate use of medical equipment
- Provides accurate and complete documentation of clinical calls and patient rooming information, as well as order entry, pending prescriptions, and noting current pharmacy
- Addresses patient messages in a timely manner and escalates patient issues as appropriate
- Maintains knowledge of population health and embraces the philosophies of wellness, prevention, and chronic disease management
- Participates in tactics to close gaps in care, including pre-visit planning, participation in daily huddles, and informing physicians of any potential barriers to care identified
This role requires a strong understanding of the adult and/or pediatric preventative medicine schedule, including age-based wellness checks, appropriate vitals and labs, immunizations to administer, screening tools, and patient education. The Medical Assistant/Primary Care Coordinator must be able to identify and communicate with providers regarding patient wellness, chronic diseases, utilization, and care gaps.
This role also requires collaboration with wrap-around services, such as behavioral health, complex care nursing, social workers, community health workers, and other services. The Medical Assistant/Primary Care Coordinator provides basic community resources to patients with social determinants of health and supports and provides education and patient coaching of both wellness and chronic disease management.
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