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Patient Scheduling Coordinator

1 week ago

Phoenix, Arizona, United States Unavailable Full time
Overview

We are an integrated healthcare system dedicated to delivering compassionate patient-centered care. Our goal is to provide exceptional service and make a positive impact in the lives of those we serve.

Key Responsibilities

This role involves coordinating scheduling procedures for various departments, ensuring minimal phone wait times. The successful candidate will be able to manage multiple processes including phone, fax, walk-in appointments and computer systems.

  • Scheduling and Registration: Perform registration duties, answer phones, and respond to inquiries; appropriately route requests.
  • Customer Service: Provide exceptional customer service, acting as a resource/liaison for internal and external customers as well as team members.
  • Data Entry and Documentation: Document transactions/calls in established databases and follow procedures for physician referral and class registration services.
  • Collaboration and Communication: Collaborate with others to acquire information and resolve conflicts.
Requirements

To be considered for this role, you must have an associates degree in a health-related field or 3 years of related job experience. One year of customer service experience or industry experience in a healthcare setting is also required.

In addition to the above requirements, excellent organization, interpersonal, communication/phone etiquette, and technical phone skills are essential. Computer knowledge and ability to learn new software are also necessary.