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Guest Services Coordinator

2 months ago

Elmer, New Jersey, United States Jackmont Hospitality Full time
About Jackmont Hospitality

Jackmont Hospitality is committed to delivering exceptional service and creating memorable dining experiences for all patrons.

Position Summary

As a vital member of the Jackmont Hospitality team, your primary responsibility is to ensure that every patron is greeted with warmth, enjoys their meal, and departs with satisfaction. You will oversee the flow of guests, provide exemplary service, and cater to specific requests.

Key Duties
  • Greet guests with a welcoming demeanor
  • Efficiently seat guests and support the service team
  • Respond to phone inquiries promptly and assist callers
  • Manage guest flow and communicate accurate wait times
  • Engage guests with entertainment and superior service
  • Address unique requests and requirements
  • Follow brand standards for service excellence and hospitality
Requirements
  • Must fulfill TSA badging criteria and be eligible to work in the U.S.
  • Inherently friendly and sociable personality
  • Ability to comprehend menus and communicate effectively with guests
  • Strong communication skills to convey guest needs to management
  • Good auditory skills in bustling environments