Patient Experience Specialist

1 week ago


Menomonee Falls, Wisconsin, United States Orthodontic Experts Ltd Full time

Job Title: New Patient Coordinator

We are seeking a highly motivated and detail-oriented individual to join our team as a New Patient Coordinator at Orthodontic Experts Ltd. This role is responsible for greeting new patients, taking records, and setting treatment plans.

About the Role:

  • Greet new patients and welcome them to the practice
  • Take records (pictures and x-rays) for treatment planning
  • Work with the Treatment Coordinator to ensure patient case acceptance
  • Assist in meeting and/or exceeding monthly and annual clinic goals
  • Provide patients with general information regarding insurance coverage as it relates to orthodontics
  • Travel to other clinics and perform all duties and responsibilities, including administrative tasks

Requirements and Qualifications:

  • High School Diploma/ GED
  • Ability to work independently and in a team setting
  • Computer skills
  • Ability to travel and transport self to other practice locations
  • Minimum 6 months Chairside experience
  • Bilingual - Spanish

What We Offer:

  • Paid Training
  • Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
  • Clinical Bonuses
  • Paid Time Off
  • Holiday Pay
  • Medical, Dental, Vision, and Life Insurance
  • Accident Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Employee Assistance Program
  • Health Savings Account
  • Dependent Care Account
  • 401(k) and matching
  • Pet Insurance
  • Tuition Assistance Program
  • Identity Theft Protection
  • MetLife MetLaw Legal Insurance
  • Transit Reimbursement - Commuter Account
  • Free and discounted Orthodontic Treatments

Location: Hales Corners, WI 53130, with travel to Hales Corners and Madison.

Salary: $16.00 per hour, full-time position.



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