Service Excellence Representative

1 week ago


Millersville, Pennsylvania, United States Neffsville Full time
About the Role

We are seeking a friendly and enthusiastic Service Excellence Representative to join our team in Lancaster, PA.

In this role, you will be the first point of contact for existing and new customers, handling high-volume customer calls and ensuring that their needs are met or exceeded.

The ideal candidate will have strong communication skills, a positive attitude, and the ability to work independently with minimal supervision.

Key Responsibilities:

  • Answer and handle high-volume customer calls efficiently
  • Establish and build long-term customer relationships
  • Convert customer requests into booked appointments
  • Collect and enter customer information into the service database
  • Contribute to the department's success by meeting performance objectives

Qualifications:

  • A positive, friendly, and helpful demeanor
  • Good listener, empathetic, and customer-focused
  • Problem-solving with the ability to prioritize
  • Bilingual Spanish a plus
  • Proficiency with computers, especially Microsoft Office software

Benefits:

  • Competitive dental, vision, and healthcare plans
  • 401(k) matching
  • Short-term and long-term disability insurance
  • Life insurance
  • PTO and paid holidays
  • Employee Assistance Program (EAP)

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