Experience Hospitality Professional
6 days ago
We are seeking a skilled Guest Experience Specialist to join our team at Signature Aviation. As a Guest Experience Specialist, you will be responsible for delivering exceptional customer service to our guests, ensuring their needs are met and exceeded.
This role involves meeting and greeting guests, collaborating with team members to provide efficient services, and accurately processing guest purchases and fuel transactions. You will also assist with concierge services, resolve guest inquiries, and maintain a working knowledge of our facilities and services.
To succeed in this role, you must possess excellent communication and interpersonal skills, with the ability to work well under pressure and prioritize tasks effectively. Previous customer experience-related work in retail, hospitality, or sales is preferred.
Responsibilities- Meet and greet guests, providing a warm and friendly welcome
- Collaborate with team members to ensure efficient services
- Accurately process guest purchases and fuel transactions
- Assist with concierge services, including arranging reservations and ground transportation
- Resolve guest inquiries and concerns in a professional manner
You will also be responsible for maintaining a working knowledge of our facilities and services, monitoring arriving and departing flights, and communicating with aircraft to coordinate services. Additionally, you will promote and sell our services and products to aircraft passengers and crew.
Requirements- High School Diploma or General Education Degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales
- Valid state driver's license
- Ability to pass company background checks and meet airport security badge requirements
- A competitive estimated salary of $45,000 - $60,000 per annum
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Ongoing training and development opportunities to enhance your skills and career growth
Signature Aviation is a leading provider of fixed base operations (FBO) services, with a global network of over 200 locations. Our team is dedicated to delivering exceptional customer service and ensuring that every interaction reflects our commitment to excellence and hospitality.
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