Front Desk Representative

The Hilton Garden Inn is seeking a skilled Front Desk Agent to provide exceptional guest service and support the hotel's operations. As a key member of the front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.

Main Responsibilities:

• Assist guests with check-in and check-out processes, including payment computation and collection.
• Verify and process financial transactions, adhering to company policies and procedures.
• Perform nightly balancing and telephone services to ensure accurate posting to the property management system.
• Prepare express checkout folios and maintain room status inventory.
• Communicate shift information to management and other desk staff.
• Provide detailed knowledge of hotel amenities and services to guests.
• Ensure high levels of guest satisfaction and represent the hotel in a positive manner.
• Balance revenue and expense transactions, and track front office operating statistics.
• Perform other duties as assigned.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Knowledge of hotel operations and services.
• Proficiency in local area amenities and services.
• Ability to maintain confidentiality and handle sensitive information.