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Clinical Support Specialist
2 months ago
Position Overview:
This is a Full-Time role requiring 40 hours per week, primarily located within a clinical setting. The schedule typically follows a Monday to Friday routine, from 8:00 AM to 4:30 PM.
Organizational Commitment:
The Clinical Support Specialist embodies the mission, vision, and values of Northwestern Memorial Healthcare, adhering to the organization's ethical standards and compliance protocols while ensuring alignment with all relevant policies and accreditation requirements.
Role Responsibilities:
The Clinical Support Specialist plays a vital role within the healthcare team, providing essential support to physicians, nurses, and other licensed medical professionals. Key responsibilities include:
- Facilitating smooth patient flow through the clinic.
- Assisting with various patient care tasks and administrative duties.
- Maintaining a clean, organized, and safe environment for patient care.
- Promoting patient satisfaction through professional and friendly interactions.
- Safeguarding patient confidentiality at all times.
Key Duties Include:
- Ensuring efficient patient movement within the facility by escorting patients to examination rooms and preparing them for assessments.
- Accurately obtaining vital signs in accordance with organizational standards.
- Documenting visit reasons and updating patient records, including allergies and medication history.
- Promptly notifying healthcare providers of any significant changes in patient conditions.
- Anticipating and preparing necessary equipment or supplies for patient visits.
- Cleaning and preparing examination rooms for subsequent patients.
Assisting with Clinical Procedures:
The Clinical Support Specialist aids practitioners with medical and surgical procedures, adhering to established protocols. Responsibilities may include:
- Conducting Electrocardiograms (ECGs) and venipuncture.
- Administering immunizations and preparing procedure trays.
- Collecting specimens and performing CLIA-waived testing as directed.
Quality Care Commitment:
To ensure high-quality patient care, the Clinical Support Specialist:
- Prepares and stocks examination rooms following strict disinfecting and sterilization protocols.
- Participates in safety rounds to uphold environmental standards.
- Monitors and maintains inventory of vaccines and medications.
- Assists in ordering supplies and properly disposing of expired items.
- Follows office opening and closing procedures diligently.
Team Collaboration:
As an integral member of the patient care team, the Clinical Support Specialist promotes patient satisfaction through effective communication and teamwork. Responsibilities include:
- Accepting and performing delegated tasks positively.
- Offering assistance to colleagues and participating in staff meetings.
- Communicating effectively with patients and the healthcare team, both in-person and via phone.
- Executing delegated procedures safely and efficiently.
- Completing additional duties as assigned by supervisory staff.
