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Spa Esthetician

2 months ago

Airway Heights, Washington, United States Northern Quest Resort & Casino Full time
Job Summary

We are seeking a highly skilled and experienced Spa Esthetician to join our team at Northern Quest Resort & Casino. As a key member of our spa team, you will be responsible for delivering exceptional customer service and providing high-quality spa treatments to our guests.

Key Responsibilities
  • Provide timely and courteous spa services to guests, ensuring a relaxing and beneficial experience.
  • Escort clients to and from treatment rooms, attending to their needs throughout their spa visit.
  • Assist in providing information to inquiries and help coordinate guest requests for services.
  • Actively promote spa retail products and sales.
  • Ensure compliance with internal controls and policies and procedures.
  • Start and end facial treatments on time.
  • Inquire about any contraindications before beginning service.
  • Set up workstation with necessary supplies and maintain cleanliness throughout shift.
  • Maintain supplies and products, securing them after each shift.
  • Accommodate all guest requests expediently and courteously, following up to ensure completion.
  • Handle guest complaints and ensure guest satisfaction.
  • Maintain cleanliness of spa and dispose of dirty linens to the proper area.
  • Perform any task deemed necessary by management.
  • Complete requisitions for additional supplies/materials and submit to spa management.
  • Attend all required meetings and training sessions.
Requirements
  • High school diploma or general education degree (GED).
  • Minimum 5 years of experience in a luxury spa/resort setting.
  • One to three years of experience in a similar position in the spa/salon industry.
  • Preference for candidates with existing clientele.
  • Ability to give timely spa services, providing a true relaxation and beneficial experience to each guest.
  • Knowledge of all facial requirements by law.
  • Ability to focus attention on guests' needs, remaining calm and courteous.
  • Ability to remain quiet during treatment.
  • Ability to promote positive relations with all individuals who approach the spa.
  • Ability to sell products through educating guests regarding their skin care regime.
  • Ability to maintain confidentiality of all guests' information.
  • Ability to perform job functions with minimal supervision.
  • Ability to perform a minimum of six treatments per shift.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Ability to access data in computer.
  • Excellent guest service delivery.
  • Knowledge of skincare, waxing, and makeup treatments and products.
  • Ability to pleasantly communicate with proper grammar.
  • Ability to provide legible communication.
  • Basic knowledge of computers.
Additional Requirements
  • Ability to obtain and maintain a Tribal Work Permit.
  • Certified in Basic First Aid and CPR.
  • State cosmetology license is required.
  • Esthetics certification is preferred.
  • Mandatory Alcohol Server Training (MAST) certification.
  • Available and willing to work nights, weekends, and holidays as required.
  • Hepatitis B shots.