Healthcare Scheduler
7 days ago
UNC Health Appalachian is a leader in healthcare in the High Country, comprising three hospitals, 13 medical practices, and more. As a Scheduler, you will play a critical role in facilitating seamless patient appointments, ensuring an efficient scheduling process.
The ideal candidate will possess strong communication skills, be adept at utilizing scheduling software, and exhibit a commitment to delivering a positive patient experience. Key Responsibilities include:
- Appointment Scheduling: Organize patient appointments efficiently, considering healthcare providers' availability and appointment priorities.
- Communication: Interact with patients, healthcare providers, and staff to schedule and confirm appointments, clearly conveying appointment details and instructions.
- Record Keeping: Maintain accurate records of scheduled appointments using electronic scheduling systems and update patient information as necessary.
- Patient Coordination: Collaborate with healthcare providers to optimize the schedule and address patient inquiries related to appointments, rescheduling, and cancellations.
- Follow-Up: Implement a system for timely follow-up calls or reminders to confirm appointments and provide pre-appointment instructions, assisting in rescheduling appointments as needed.
- Conflict Resolution: Address scheduling conflicts promptly and work proactively to find alternative solutions, communicating changes in schedules to relevant parties.
- Team Collaboration: Collaborate with administrative staff and healthcare professionals to enhance overall clinic efficiency, assisting in additional administrative tasks as required.
A competitive salary of $15.75 per hour reflects our commitment to attracting talented individuals who share our passion for delivering exceptional care. To qualify for this role, candidates should have a high school diploma or equivalent, preferably accompanied by proven experience in appointment scheduling or related administrative roles. Certification in healthcare administration is advantageous.
We value a diverse workforce that reflects various backgrounds and perspectives, enhancing our ability to provide outstanding care. If you require accommodations during the application process, please contact us. Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.
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