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Facility Operations and Customer Service Representative

3 weeks ago

Carlsbad, New Mexico, United States U-Haul Full time
Job Summary

We are seeking a motivated and friendly individual to join our team as a Storage Customer Service Representative. This role involves providing exceptional customer service, working with our support team, and ensuring that customers get all the help they need.

About the Role

As a Storage Customer Service Representative, you will work with our site manager to perform various tasks such as inspecting and maintaining equipment, assisting customers with up-to-date technology, and participating in ongoing continuous U-Haul education through U-Haul University.

Responsibilities
  1. Support the site manager with facility operations
  2. Answer phone inquiries from active and prospective customers
  3. Show storage units, explain terms of rental agreements, and prepare rental contracts
  4. Perform general routine property cleanup and minor repair work
  5. Ensure that all vacant storage units are clean, dry, secure, and available for new customers
  6. Participate in ongoing continuous U-Haul education through U-Haul University
Requirements
  1. Driver's license and the ability to maintain a clean driving record
  2. Excellent communication skills
  3. Available to work on weekends and holidays