Peer Support Team Leader Position

4 days ago

North Springfield, Vermont, United States Health Care and Rehabilitation Services Full time
Job Summary:

The Mobile Crisis Peer Support Team Leader is a vital role within Health Care and Rehabilitation Services, responsible for supervising and supporting Mobile Crisis Peer Support Advocates. This position requires excellent relational skills, strong communication skills, and the ability to provide honest and compassionate feedback and accountability to individuals in crisis.

Key Responsibilities:
  • Provide supervision and support to Mobile Crisis Peer Support Advocates
  • Lead the integration of peer support into mobile crisis services, collaborating closely with urgent care leadership, Peer Support Manager, Mobile Crisis Peer Support Advocates, and members of the urgent care team
  • Connect with, listen to, believe, empathize, and co-strategize with community members experiencing crisis who request a mobile crisis response to support them in experiencing relief from distress
  • Assist community members to identify and access needed resources
  • Maintain awareness of and manage, as needed, the immediate environment around the person who requested services, such as by moving along bystanders, supporting concerned family members, interacting with law enforcement if present, etc.
  • Support community members in understanding and exercising their rights while receiving mobile crisis services
  • Participate in regularly scheduled meetings and ad-hoc debriefs with other mobile crisis team members to continuously improve and expand each other's skills, understanding, and approach to rights-centered, voluntary crisis support
  • Make follow up connections with people who have received a mobile crisis response to check in, support connection to other resources, solicit feedback, develop plans for how to navigate future crises, etc.
  • Provide phone support to people who call the HCRS crisis number looking for emotional support but don't want a mobile crisis response
  • Support the development of mutual support networks and community connections where relevant
  • Document services, practicing collaborative documentation where possible
  • Participate in regularly scheduled meetings with the larger peer support team
  • Assist with peer support tasks outside of mobile crisis services where possible
Requirements:
  • Commitment to the values of mutual support, community, justice, and choice
  • Lived experience of marginalization and/or trauma that supports the ability to connect and relate to people in crisis
  • Personal or professional experience supporting people in crisis
  • Experience in peer support, harm reduction, community organizing, or other related work
  • Familiarity and experience with the psychiatric survivor, mad pride, neurodivergent, harm reduction, transformative justice, and/or disability justice movements
  • Demonstrated leadership skills
Preferred Qualifications:
  • Training in Intentional Peer Support (IPS), restorative/transformative justice, de-escalation, group facilitation, harm reduction, or other related areas
  • Personal experience utilizing crisis services
  • Supervisory/management experience
Working Conditions:
This position involves being in a wide variety of physical locations and stressful situations. A driver's license, the ability to drive regularly and for long distances (up to two hours at a time), and a reliable vehicle is required. Interactions with police and emergency responders will be necessary at times.

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