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Satellite Communications Field Service Engineer
2 months ago
At Viasat, we are dedicated to addressing global challenges and seizing the boundless opportunities that arise. Our mission extends beyond mere connectivity; we aim to transform the world as we know it. With over 35 years of experience, Viasat has been a leader in revolutionizing communication for individuals, businesses, governments, and military organizations worldwide. We seek individuals who aspire to dream big, take courageous actions, and cultivate an inclusive environment that fosters positive change.
Your Role at Viasat:As a Satellite Ground Station Field Service Engineer, you will join a team of experienced professionals within our Technical Services unit in the Antenna Systems Division. This position has emerged due to our significant business growth and pioneering advancements in high-capacity SATCOM solutions tailored for commercial, governmental, and military sectors.
Key Responsibilities:In your role as a Satellite Ground Station Field Service Engineer, you will provide technical assistance to our SATCOM earth station clients around the globe. Your exceptional interpersonal skills will be essential as you engage directly with customers. Your ability to independently troubleshoot and identify the root causes of issues will be critical in implementing effective solutions, ensuring minimal downtime for our clients. Collaboration with the engineering team at our headquarters will also be vital for swift issue resolution aligned with customer requirements.
Qualifications:- At least 5 years of relevant field experience
- Bachelor's Degree in a technical discipline or equivalent practical experience
- Proven expertise in leading technical troubleshooting efforts during emergency equipment restoration in ground station environments, including a variety of equipment such as ACUs, up/down converters, antennas, and IP devices
- Demonstrated experience in providing remote technical support, independently diagnosing issues, and delivering both temporary and permanent solutions efficiently
- Familiarity with the setup, configuration, and troubleshooting of LAN and other IP systems at client locations
- Willingness to work extended hours in high-pressure situations until customer issues are resolved
- Proficiency in Microsoft Office, particularly Excel
- Self-motivated individual with a proactive approach and adaptability to new and dynamic scenarios
- Must possess US citizenship
- Minimum of 1 year of hands-on experience with Viasat-specific products
- Educational background, training, or practical experience related to satellite communication systems operation
- Direct experience in the installation and repair of satellite earth stations
- Advanced problem-solving skills to troubleshoot issues effectively and implement both short- and long-term solutions
- Ability to perform well under pressure and communicate effectively with customers
- Experience with Sales Force, ServiceNow, or similar ticketing and workflow tools
- Capability to obtain Secret or Top Secret Clearance with SCI eligibility
The salary range for this position is $80,000 to $139,600 annually. At Viasat, we consider various factors when determining compensation, including the role's scope, your background, and experience level. Base pay may vary based on job-specific knowledge, skills, and experience. Additionally, we may offer cash or stock incentives as part of the compensation package, along with a comprehensive array of medical, financial, and other benefits, depending on the role.
Equal Opportunity Employer:Viasat is proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. All qualified candidates will be evaluated for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, medical condition, genetics, age, veteran status, or any other protected status under the law. If you require special accommodations due to a disability to complete this online application, please reach out to us.
