Sales Associate

1 month ago


Aurora, Illinois, United States Carter's Full time
About Carter's

Carter's is the largest branded marketer in North America of apparel exclusively for babies and young children. We own the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. Our brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. We also operate over 1,000 stores in the United States, Canada, and Mexico, and sell our products online at various e-commerce platforms.

Our Mission

We strive to provide high-quality products that meet the needs of growing families. Our goal is to create a welcoming and inclusive environment that values and optimizes skills and talents. We believe in providing opportunities for growth and development, and we invest in our teams with training and development programs.

What We Offer

We offer a range of benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more. We also provide professional and personal development to help shape your career. Our Advance You Program helps earn a GED or a bachelor's degree tuition-free or learn English as a second language.

Responsibilities

As a Sales Associate, you will be the first face of the brand for growing families. You'll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and all the big and little moments of their parenting journey. You'll join a welcoming and inclusive environment that values and optimizes skills and talents. Your responsibilities will include:

  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
  • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
  • Execute and expedite point of sale/register transactions
  • Complete floor replenishment and shipment as needed
  • Articulate current promotional events and the brand loyalty program, including credit, to customers
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store


Requirements

We're looking for candidates with a positive and solutions-oriented mindset, demonstrated customer service and engagement skills, effective and professional verbal and written communication skills, and the ability to manage multiple tasks at once. You'll also need to be able to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling, and stand or walk for extended periods of time; climb up and down a ladder. You'll need to provide availability that may include days, nights, weekends, and holidays as scheduled.
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