Concierge - Orlo
1 month ago
Salary range: $24.00 - $30.00 per hour, plus potential for commission and bonus.
The Concierge is responsible for providing exceptional customer support and information about the community to visitors and residents. This role requires a professional and friendly demeanor at all times.
Essential Job Functions- Meet and greet all visitors to and residents of the property, providing customer support and information about the community, both in-person and via telephone.
- Provide miscellaneous services and information to residents, as well as sign for and distribute deliveries.
- Act as a liaison for residents and management, ensuring excellent communication and maintaining documentation of all interactions and follow-up regarding resident issues.
- Maintain accurate knowledge of all information regarding the community, including pricing, availability, unit floor plans, and amenities.
- Assist management staff with developing promotions and advertisements.
- Regularly inspect the community grounds, common areas, models, vacant units, and office areas, offering recommendations to management regarding compliance and/or needed improvements.
- Adhere to the company's safety programs, policies, and procedures.
- Participate in company training classes, as required.
- Handle all resident issues in a timely manner, providing proper documentation and informing property management as needed.
- Assist in developing and participating in various leasing programs to ensure their success.
- Be well-versed in current market studies and stay apprised of new communities, specials, and promotions in the area.
- Develop and implement resident retention programs and activities.
- Assist property management in the execution and delivery of lease renewal notices, preparing renewal paperwork as guided by property management instruction.
- Understand and apply principles of Fair Housing.
- Responsible for understanding Landlord-Tenant laws.
- Follow guidelines of community operating budget.
- Become active in the local business community and develop a rapport with the residential community, assisting in creating the community newsletter.
- Organize, attend, and monitor various community recreational and social activities.
- Maintain a positive relationship with all administrative and maintenance staff to ensure excellent inside customer service, teamwork, and accountability.
- Participate in company training classes, as required.
- Maintain confidentiality of sensitive documents and information regarding both resident's personal information and confidential information regarding Holland Partner Group.
- Represent the community and Holland Residential in a professional manner at all times, conforming to company apparel standards and setting a positive example for all associates.
- Perform all other duties as directed by property management and assist the overall team effort in any way possible.
Education: High school diploma or equivalent is required. A college degree or related coursework is preferred.
Experience: One to two years of customer service or hospitality experience required. Minimum of one year sales experience is preferred.
Knowledge, Skills, and Abilities Required:
- Excellent communications and organizational abilities.
- Intermediate to advanced computer literacy to include knowledge of all MS Office programs and the internet.
- Basic office organizational skills: filing, supplies inventory and ordering, mailing/shipping, office equipment upkeep/contract maintenance.
- Ability to deal well with people and develop a positive rapport.
- Strong diplomacy skills.
- Good verbal and written communication skills.
- Independent decision-making ability.
- Ability to accurately perform basic to intermediate mathematical functions.
- Initiative and resourcefulness.
- Strong customer service orientation.
Attendance: Position requires ability to work any of the seven days of the week, 52 weeks of the year. Due to property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job. Position requires the incumbent to serve on-call, as scheduled or necessary.
Physical requirements: Ability to lift or move up to 40 pounds.
Equipment: Position requires use of basic office equipment including computer, telephone, facsimile, and photocopier. Position may require individuals to furnish their own vehicle or to use a vehicle provided by the property to transport customers, tools, and/or supplies around the property. Persons must be able to drive the vehicle without jeopardizing the safety of themselves, fellow employees, and residents.
This position also requires:
- Position requires individuals to wear appropriate maintenance uniform.
- Ability to deal well with people and strong customer service orientation.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Fluency in English both verbally and non-verbally.
Holland is proud to offer a competitive and comprehensive benefits package, with enrollment eligibility beginning first day of the month following date of hire, that includes health care benefits (Medical, Dental, Vision, HSA, FSA), income replacement (Long-term Disability) and retirement savings through our 401(k), including employer match. Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA) and we are proud to offer our Employee Assistance Program (EAP) and Tuition Reimbursement. We offer Paid Time Off (PTO) and state mandated Paid Sick Leave, paid holidays, the opportunity for our employees to get involved in their communities using Volunteer Time Off (VTO), and a generous Sabbatical after every 5 years of service. There are also opportunities to share in the success of the company through our profit share programs. Housing discounts may be available dependent on the property, ownership approval, and unit availability.