Automotive BDC/Scheduler/Customer Service Representative

4 weeks ago

Indianapolis, Indiana, United States Lockhart Auto Group Full time
Job Description

As a key member of our team, the Service and Sales BDC Representative plays a vital role in engaging with customers and prospects to drive sales and service revenue. This role involves handling inbound and outbound telephone calls, emails, and live chats to provide exceptional customer service and support.

Key Responsibilities:

  • Communicate effectively with customers and prospects to understand their needs and preferences.
  • Provide thorough knowledge of our dealership products and services, including new products, features, and accessories.
  • Direct customers to product information resources, including those available on the Internet.
  • Understand the psychology of Internet customers and work with them to bring them into the store for proper vehicle demonstration and to close the transaction.
  • Respond to customer inquiries promptly and deliver messages to other departments as needed.
  • Stay up-to-date on federal, state, and local laws governing retail automobile sales.
  • Establish personal income goals and devise a strategy to meet those goals.
  • Attend product and sales training as requested by manager.
  • Experience with Xtime Service Scheduler and Vinsolutions Connect CRM is a plus.

Requirements:

We are seeking a highly motivated and customer-focused individual with six months to one year of related experience and/or training. An Associate's degree or equivalent from a two-year college or technical school is preferred but not required. Experience working within a CRM database and Microsoft Office applications is a plus.

Language Skills:

Excellent phone communication skills are essential for this role. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information to customers, clients, and other employees.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Penske Automotive Group Full time

    Job OverviewSummary/Objective As a BDC Representative with Penske Automotive Group, you will be responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned. This role requires excellent communication skills, both oral and written, with the ability to effectively communicate...

  • Automotive Customer Service Consultant

    4 weeks ago

    Indianapolis, Indiana, United States Hubler Chevrolet Full time

    Job Title: Automotive Customer Service ConsultantAs an Automotive Customer Service Consultant, you will be responsible for utilizing your exceptional communication skills and product knowledge to provide exceptional customer service and drive sales growth.Key Responsibilities:Handle heavy inbound and outbound calls to schedule sales appointmentsUtilize...

  • Automotive Technician

    1 month ago

    Indianapolis, Indiana, United States Andy Mohr Automotive Full time

    Job SummaryAndy Mohr Automotive Group is seeking a skilled Automotive Technician to join their team. As a key member of the service department, you will be responsible for performing repairs and maintenance on a wide range of vehicles.Responsibilities:Diagnose and repair complex vehicle problems using diagnostic tools and special service equipmentTest-drive...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States MedTeam Staffing Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at MedTeam Staffing. As a Customer Service Representative, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.Key Responsibilities:Resolve customer...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States BCForward Full time

    Job DescriptionAs a Customer Service Representative at BCforward, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to act as the primary liaison with customers in solving problems related to the application process and service.Key Responsibilities:Communicate clearly and professionally with...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Chick-fil-a Demo Site Full time

    About the Role:We are seeking a highly motivated and enthusiastic individual to join our Front Counter Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for every guest who visits our restaurant.Key Responsibilities:Provide a...

  • Customer Service Representative

    3 weeks ago

    Indianapolis, Indiana, United States Crew Carwash Full time

    About the Role:Crew Carwash is seeking a Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide excellent customer service and respond to customer inquiriesEnsure a clean and...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at TREGO DUGAN AVIATION OF GRAND ISLAND INC. As a key member of our airport staff, you will be responsible for providing exceptional customer service to all passengers, ensuring a smooth and enjoyable travel experience.Key Responsibilities:Process customer tickets,...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Crew Carwash Full time

    About the Role:Crew Carwash is seeking a Customer Service Representative to join our team. As a key member of our operations team, you will play a vital role in ensuring our customers receive exceptional service and have a positive experience at our wash bays.Key Responsibilities:Provide exceptional customer service and respond to customer inquiries in a...

  • Customer Service Representative

    1 month ago

    Indianapolis, Indiana, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Potential with Symmetry Financial GroupAre you ready to take your career to the next level and build a successful business that generates system-driven income?We are seeking ambitious individuals to join our team as Customer Service Representatives, where you will have the opportunity to work with clients who are genuinely interested in our...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Crew Carwash Full time

    About the Role:Crew Carwash is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and upholding the high standards of our company.Key...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Crew Carwash Full time

    About the Role:Crew Carwash is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-line team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers leave our carwashes with a smile.Key Responsibilities:Provide top-notch...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States PIP Dynamark Full time

    Are you looking for a challenging role in customer service? PIP / Dynamark is seeking a skilled Customer Service Representative to join our team. As a CSR, you will be responsible for serving customers in person, by telephone, and via email, helping them identify the products and services that best meet their needs while maintaining profitability for the...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Crew Carwash Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our frontline team, you will be responsible for delivering exceptional customer experiences and ensuring our high standards of quality and safety are met.Key Responsibilities:Provide outstanding customer...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Crew Carwash Full time

    About the Role:Crew Carwash is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Deliver outstanding customer...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Skill Demand Full time

    Job OpportunityWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. This is a part-time remote position that requires a strong communication skillset and the ability to work independently.Key Responsibilities:Deliver scripted multiple-choice questions over the telephone and accurately record...

  • Customer Service Representative

    1 month ago

    Indianapolis, Indiana, United States J&G Advance, dba A-1 Cash Advance Full time

    Job SummaryWe're seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for handling customer inquiries, providing product information, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email,...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States R1 Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM Inc. As a key member of our Patient Registration department, you will play a vital role in ensuring a seamless and efficient registration process for our patients.Key ResponsibilitiesCollect and verify patient and insurance information in a...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Netfor, Inc. Full time

    Job SummaryNetfor, Inc. is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Key Responsibilities:Provide timely and accurate information to incoming customer...

  • Customer Service Representative

    1 month ago

    Indianapolis, Indiana, United States Henrie Agency Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Henrie Agency - Symmetry Financial Group. As a key member of our team, you will be responsible for assisting families with financial planning strategies in the areas of mortgage protection life insurance, whole life, term life, accidental,...