Optical Specialist

2 weeks ago


Bel Air, Maryland, United States Johns Hopkins University Full time
Job Summary

We are seeking a highly skilled Optician to join our team at the Johns Hopkins University, Department of Ophthalmology. The successful candidate will be responsible for conducting consultative sales of prescription and non-prescription eyeglasses, contact lenses, readers, sunglasses, and other eyewear accessories.

Key Responsibilities
  • Assist customers with the selection of frames, lenses, and lens treatments in a professional, ethical, and confidential manner.
  • Fitting all types of eyewear, including progressive and multi-focal lenses.
  • Ordering lenses from approved eyeglass lab vendors.
  • Tracking and inspecting lab work prior to notifying the patient that their order is ready.
  • Addressing and resolving patient concerns related to eyewear performance and product warranties.
  • Ordering and returning store inventory based on Wilmer Optical expectations.
  • Monitoring latest frame styles and making recommendations for new lines to Wilmer Optical.
  • Ensuring the store is presented appropriately, with meticulous cleanliness, full boards, and appropriate signage.
  • Meeting monthly with the Optician Supervisor.
  • Attending required training and mandatory meetings.
  • Building strong business relationships with referring physicians, keeping them informed about available inventory, lab services, vendor options, product warranties, pricing, and consultative selling.
  • Meeting and exceeding established sales goals for the store.
Requirements
  • High School Diploma or graduation equivalent.
  • One year of Optical retina experience.
  • ABO certification is strongly preferred and is required after two years of service.
Working Conditions

This is a full-time position, Monday-Friday, 8:30 am - 5:00 pm. The employee group is Full Time, and the exempt status is Non-Exempt. The location is JH Wilmer Eye at Bel Air, and the department name is SOM Oph Wilmer Vision Services.

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.



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