Retail Sales Associate

6 days ago


Bolingbrook, Illinois, United States Heritage Grocers Group Full time
Job Description

At Heritage Grocers Group, our core values are built on a foundation of integrity, respect, and collaboration. We're a team of driven individuals united in our pursuit of excellence, and we're looking for talented individuals to join us in our mission to serve our customers and communities.

Position Summary:

The Customer Service Representative delivers exceptional customer experiences while maintaining a clean and safe shopping environment. As one of the last points of contact for our customers, it's essential to provide top-notch service and adhere to our company's core values. This role ensures customer satisfaction and encourages repeat business.

Essential Duties and Responsibilities:

  • Operate front-end equipment, including registers, calculators, and scanners.
  • Oversee self-checkout units and demonstrate exceptional customer service skills.
  • Serve multiple customers simultaneously and anticipate potential issues.
  • Monitor scanning activity to ensure accuracy.
  • Invite customers to use self-checkout lanes when lines are forming in other lanes.
  • Dedicate to meeting customer expectations and demonstrate empathy and concern.
  • Clearly communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions, and food safety.
  • Responsible for maintaining a well-presented work area, adhering to uniform personal appearance, and engaging in safe work practices.
  • Perform all other duties as assigned.

Skills and Qualifications:

  • Customer service and retail experience are highly desirable.
  • Bilingual skills in Spanish and English are preferred.

Physical Demands and Work Conditions:

  • Walking: Continuously throughout the shift, while moving about the store and handling merchandise.
  • Standing: Continuously throughout the shift.
  • Lifting: Ability to lift up to 20 pounds and occasionally lift up to 30 pounds.


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