Network Infrastructure Specialist

4 weeks ago

Ames, Iowa, United States VDart Inc Full time
Job Description

Job Title: Network Infrastructure Specialist

Location: Ames, IA 50010

Mode: Contract (Day 1 Onsite)

Qualifications:

Four (4) plus years of experience in supporting and managing network infrastructure and network-related devices or experience as agreed with Company.

Experienced in racking, stacking, cabling, and decommissioning of network hardware devices.

Experienced in Site Services support for network device maintenance and support (console/remote).

IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony (IPT), and Radio Frequency (RF) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal (VSATs).

Responsibilities:

Respond to ServiceNow incident tickets.

Patching cable installation and recovery.

Installing power leads.

Installing, removing, or swapping equipment.

Locating and/or identifying network circuits and tagging the demark location.

Providing escort services for Company third-party vendors or subcontractors wherever Contractor is providing support.

Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.

Complying with the Company's audit requirements, information protection requirements, security requirements, and standards detailing physical access management, and Company standards for operational excellence.

Troubleshooting and patching power cables.

Identifying a switch port location.

Pinging key devices and performing DNS lookups.

Troubleshooting, installing, and where necessary removing equipment and/or components; and during troubleshooting, performing visual checks for hardware failure lights or console error messages, power status, and hardware labels wherever Contractor is providing dedicated support or when Contractor's technician is at the site.

Assisting with the identification and reporting of communications room environmental issues to the Company (e.g., lack of cooling, water leaks).

Performing IMAC activities for end-user business LAN and voice devices.

Adhering to Company change management procedures and practices.

Monitoring and responding to emergency conditions affecting operations to the extent that services can be safely provided (e.g., hurricanes, earthquakes, etc.).

Adhering to Company's Business Continuity Plans and Disaster Recovery Plans.

Providing smarthands support for other telecommunications infrastructure, including but not limited to:

Fiber optic and copper cable installation, maintenance, troubleshooting, and repair (working with cabling contractor as required).

WiFi and BLE systems.

Microwave systems installation, maintenance, troubleshooting, and repair.

Radio systems (HF, VHF, UHF, 2-way, radar, ) installation, maintenance, troubleshooting, and repair.

VSAT installation, maintenance, troubleshooting, and repair.

Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M.

lpWAN (low-power WAN) systems such as LoRaWAN.

Other IIoT/OT systems.

Deploying prewired solar panel/battery power systems at ground level, low maintenance (visual), troubleshooting, and repair.

IP Telephony (IPT) installations at end-user location. Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting, and repair (specifically for remote sites and offshore).

Working cooperatively and collaboratively with and across other organizations to restore services. Includes but is not limited to:

Company Design and Engineering Teams.

Global IT Service Desk.

IT Operations Center (ITOC).

Telco's.

Managed service providers.

Company BU's.

Support of IT/Telecoms requirements and activities for BUs, Major Capital Projects (MCPs), and Merger, Acquisition, and Divestiture (MAD) projects as guided and required by the network team.

Participating, as requested, in Root Cause Analysis, post-incidents.

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