Banking Associate

The Teller serves as a first point of contact for customers by providing exceptional service, processing transactions, and assisting with inquiries. This role requires a strong understanding of banking policies and procedures, as well as the ability to recognize and refer cross-sell opportunities.

• Assist customers with transactional needs, including answering basic inquiries and providing information on account balances, transaction history, and service charges.
• Maintain daily operational standards, including cash drawer security, daily balance of cash drawer, and item capture procedures.
• Demonstrate knowledge of available products and services, and educate customers on emerging bank technology and digital solutions.
• Recognize customer needs and refer customers to appropriate bank partners for cross-sell or service opportunities.
• Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines.

• Basic computer and math skills required.
• High school diploma or equivalent required.
• Less than two years of experience preferred.
• Must be bonded within the first six months of employment.

FirstBank is an Equal Opportunity Employer, including disability.