Service Writer
1 month ago
We are seeking a skilled Service Writer to assist our retail customers with their RV service needs and provide communication and support to the Service Shop throughout the service appointment process.
Key Responsibilities:- Review work orders and greet customers at drop-off
- Process customer transactions upon completion of repairs
- Update customers on the progress of repairs while in the service shop
- Write and manage work orders
- Communicate with insurance companies and submit sublets
- Schedule transportation to and from the service shop
- Prepare various internal reports
- Communicate with departments within the company
- High school diploma or equivalent
- Excellent customer service skills
- Knowledge of RVs or experience as a Service Writer
- Computer experience
- Ability to resolve conflicts
- Excellent communication skills
- Gratitude: Safely serving team members and our communities through humility and empathy
- Respect: Acting with integrity and transparency
- Accountability: Holding each other to the highest expectations
- iNnovation: Striving to be industry-leading
- Drive: Determined to exceed expectations
- Connect with Purpose: Be inclusive, focus on the customer, and communicate clearly
- Execute with Excellence: Explore possibilities, set direction, and drive results
- Build the Future: Transform the road ahead, navigate change, and inspire growth
- Medical, dental, vision, and group life insurance
- Health savings account (HSA)
- 401(k) with match
- Employee stock purchase program
- Tuition reimbursement
- Holiday and vacation pay
Grand Design RV is an Equal Opportunity Employer.
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