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Sales Associate

2 months ago

Tilton, New Hampshire, United States Carter's Full time

Job Summary:

The Sales Associate is a key member of the Carter's team, responsible for providing exceptional customer service and creating a positive store environment. As a Sales Associate, you will be the face of our brand, interacting with customers and employees to ensure a seamless shopping experience.

Key Responsibilities:

  • Customer Focus:
    • Provide top-notch customer service, resolving issues and exceeding customer expectations.
    • Assist customers in locating merchandise, inform them of promotions, and revisit frequently to ensure a positive shopping experience.
    • Expedites point of sale transactions and completes floor replenishment and shipment as needed.
  • Brand Execution:
    • Ensure store visual standards are set to company direction, executing replenishment process, recovering, and cleaning the sales floor to company standard.
    • Complete merchandise floor sets according to visual standards and directives, maintaining solid product knowledge and merchandise presentation.
    • Articulate current promotional events and the brand loyalty program with customers.
  • Drive Growth:
    • Minimize store loss by providing exceptional customer service and maintaining housekeeping standards.
    • Meet or exceed company productivity standards for all operational processes and achieve daily goals as established by management.
  • Team Development:
    • Establish and maintain a cooperative working relationship with all members of the team, adapting to performing assignments as requested.
    • Support management direction of the store, adhering to all company policies and safety procedures.

Requirements:

  • Demonstrated customer engagement skills and ability to handle multiple tasks concurrently.
  • High school diploma or GED preferred, with retail/specialty apparel knowledge and experience a plus.
  • Ability to communicate effectively with customers and employees, with a strong focus on teamwork and collaboration.

Physical Demands:

  • Ability to lift 40 pounds on a regular basis, with frequent standing, walking, and bending.

Availability Requirements:

  • Availability to meet the needs of the business, including days, nights, weekends, and holidays as scheduled.
  • Any availability changes must be approved by the Store Manager and will be approved based on business needs.