Clinical Support Assistant
4 days ago
Job Summary:
The Clinical Support Assistant plays a vital role in ensuring that Inogen equipment meets the clinical needs of patients in their homes. This position supports the Referral Development Manager (RDM) by freeing up their time for sales activities.
The ideal candidate will have excellent communication skills, be able to work independently, and have a strong work ethic. They will be responsible for delivering and setting up Inogen equipment, gathering customer information, and documenting interactions.
Key Responsibilities:
- Pick up and deliver respiratory equipment to patients in their homes or other specified locations.
- Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance.
- Gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact, and document interactions within their account.
- Maintain the highest level of quality in customer care while acting in a professional and courteous manner.
- Complete paperwork relating to deliveries, pick-ups & testing.
- Operate a non-commercial vehicle carrying medical equipment.
Requirements:
- High School diploma or equivalent.
- 1 year of experience in home medical equipment delivery.
- Intermediate knowledge of Microsoft Office.
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