Customer Service Representative
3 days ago
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, as well as a comprehensive benefits package including health and welfare benefits, company-paid term life insurance, disability benefits, paid time off, 401(k) employer match, and an employee assistance program.
Our ideal candidate has a minimum of a high school education or equivalent, 1-2 years of retail experience, bilingual skills in Spanish, and strong customer-focused and teamwork abilities. We value honesty, loyalty, and professionalism above all else. As a family-owned operation, we strive to create a positive work environment that fosters camaraderie and a sense of community among our team members.
**Job Responsibilities:**
- Acts as the first point of contact for retail customers.
- Understands and follows state laws regarding recycling when dealing with customers.
- Ensures that each guest receives outstanding service by providing a friendly environment which includes greeting and acknowledging every guest, maintain outstanding standards, product knowledge and other components of guest service.
- Maintains and updates customer files within the company specific software, verifying customer information is accurate and complete.
- Assists with cash transaction card applications and the creations of cash transaction cards for customers.
- Provides customer guidance regarding pricing of materials and types of materials accepted.
- Responsible for weighing and grading all retail customer material.
- Creates receiving ticket for material via company specific software.
- Grades material / specifies commodity code to be used as it is unloaded and received.
- Accurately and efficiently completes all customer transactions and provides customer directions for payment.
- Directs retail customers to the corresponding areas for unloading of materials.
- Communicates guest requests to management.
- Attends all company required safety meetings.
- Maintains the work area and computer kiosk in a clean and orderly condition and follows prescribed safety regulations.
- Assists with other tasks and projects as assigned.
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