Allergy Technician

As an Allergy Technician at Piedmont Ear Nose and Throat Associates, you will play a vital role in providing high-quality care to patients with allergies. Your responsibilities will include performing allergy testing, administering allergy injections, and supporting efficient department operations by managing inventory and maintaining medical records.

1. Identify patient allergies by testing patients according to practice protocols and physician's preferred testing method, documenting results in patient's medical record.
2. Support allergy treatment plans by preparing allergy serums, mixing vials of antigens, and administering allergy therapies, documenting reactions and calling in prescriptions as needed.
3. Maintain adequate levels of antigens, serums, supplies, and forms by establishing par levels, performing regular inventory, and ordering as needed.
4. Minimize risk of adverse reaction/allergic crises by confirming patient identities, safely disposing of expired medication, and paying close attention to details when preparing allergy medication.
5. Minimize risk of infection and cross-contamination by following sterile procedure guidelines, adhering to bloodborne pathogen standards, and using personal protective equipment.
6. Prepare patients for testing/injection by putting them at ease, obtaining medical history, and recording vital signs.
7. Ensure completeness and integrity of department medical records and support charge capture/billing objectives by selecting appropriate CPT and ICD-9 codes and adhering to practice protocols for documenting information.
8. Support continuity of care by taking and returning calls from allergy patients, following scripted questions, and documenting conversations in detail.
9. Support efficient office operation by ensuring exam rooms are clean and ready for patients, adhering to appointment schedule, and using open slots for other essential functions.
10. Maintain licensure and/or certification by obtaining CMEs and training as required, keeping up membership in professional associations, and participating in staff meetings and in-services.

• High school diploma or equivalent, certification as a Medical Assistant required within 6 months of employment.
• Experience not required, but one year of healthcare experience in a group practice setting is preferred.

1. Attention to detail.
2. Verbal communication skills.
3. Customer service orientation.
4. Medical terminology.
5. Documentation skills.
6. OSHA/bloodborne pathogen knowledge.
7. Computer skills, especially practice PMS.
8. Technical knowledge, including various types of injections.
9. Teamwork/team participation.
10. Work ethic.