Senior Retail Sales Associate
5 days ago
AutoZone is seeking a highly motivated and customer-focused Senior Retail Sales Associate to drive sales and deliver exceptional customer service. As a key member of our sales team, you will be responsible for providing a WOW customer experience, ensuring assigned store tasks are completed in a timely manner, and maintaining a safe and organized store environment.
Key Responsibilities- Provide WOW Customer Service: Exceed customer expectations and provide a personalized shopping experience.
- Ensure Assigned Store Tasks are Completed: Complete daily tasks and responsibilities in a timely and efficient manner.
- Operate Cash Registers and Follow Cash Handling Procedures: Accurately process transactions and maintain a secure cash handling environment.
- Follow Company Policies and Loss Prevention Procedures: Maintain a safe and secure store environment and adhere to company policies and procedures.
- Maintain a Safe Working Environment: Ensure a safe and healthy work environment for yourself and others.
- Maintain Store Appearance and Merchandising Standards: Maintain a clean and organized store environment and adhere to merchandising standards.
- Restock and Merchandise Products: Restock and merchandise products in a timely and efficient manner.
- Utilize ZNET to Assist Customers: Utilize ZNET to assist customers in locating products and finding suitable alternatives.
- Maintain Product Knowledge and Current Promotions: Stay up-to-date on product knowledge and current promotions.
- Practice GOTTChA and Assist with Installation of Wiper Blades, Batteries, and Light Bulbs: Practice GOTTChA and assist with the installation of wiper blades, batteries, and light bulbs.
- Utilize OBDII to Read Codes from Customers' Automobiles: Utilize OBDII to read codes from customers' automobiles.
- Diagnose Automobile Problems and Recommend Solutions: Diagnose automobile problems and recommend solutions.
- Communicate with Managers Regarding Customer Concerns and Employee Matters: Communicate with managers regarding customer concerns and employee matters.
- Develop Effective Customer Service Skills: Develop and maintain effective customer service skills.
- Provide Honest and Trustworthy Advice to Customers: Provide honest and trustworthy advice to customers regarding products and services.
- High School Diploma or Equivalent: Possess a high school diploma or equivalent.
- Basic Knowledge of Automotive Parts: Possess basic knowledge of automotive parts.
- Excellent Communication and Decision-Making Skills: Possess excellent communication and decision-making skills.
- Ability to Lift, Load, and Deliver Merchandise: Possess the ability to lift, load, and deliver merchandise.
- Ability to Work a Flexible Schedule: Possess the ability to work a flexible schedule, including holidays, evenings, and weekend shifts.
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