Packaging Automation Specialist

8 hours ago

Lebanon, New Hampshire, United States ProMach Full time
About the Role

We are seeking a highly skilled and motivated Aftermarket Service Coordinator to join our team at ProMach. As a key member of our service operations team, you will play a critical role in ensuring the efficient and effective delivery of our packaging solutions to our customers.

Key Responsibilities
  • Prioritize, schedule, and dispatch Field Service Technicians to customers' facilities to perform installations, repairs, maintenance, and upgrades to their machine systems.
  • Ensure all parts are provided in a timely fashion for scheduled service visits by coordinating closely with the parts department.
  • Develop knowledge of the skills and capabilities of all service technicians in order to effectively service customers.
  • Respond immediately to customer telephone calls and emails requesting repair, maintenance, or upgrades to their machine systems.
  • Ensure that the Service Department's telephone line and email address are consistently monitored and promptly answered.
  • Handle customer problem resolution through coordinating the efforts of various functions, such as engineering, manufacturing, sales, parts, etc.
  • Maintain and enter customer information in CRM system (Salesforce) and other databases as required.
  • Seek continuous improvement opportunities in role responsibilities and department processes.
  • Generate accurate job orders in ERP system (Syteline) for service visits.
  • Update the internal Service network with current Service Tech reports and invoices as needed.
  • Collaborate with and assist other departments to ensure a high-performing organization.
  • Prepare correspondence as needed.
  • Other tasks as requested by Service Manager.
What We Offer

As a ProMach employee, you will enjoy a comprehensive benefits package, including medical, dental, and life insurance, as well as a generous paid time off program and a retirement savings plan with a company match. You will also have opportunities for growth and development within our organization.

Requirements
  • Associate's degree preferred (general, business, or technical studies).
  • 3 or more years in customer service or packaging automation preferred.
  • Intermediate Excel, Word, and Outlook skills.
  • Excellent interpersonal skills, ability to be calm under pressure.
  • Solid verbal and written communication skills.
  • Strong problem identification and resolution skills.
  • Ability to effectively communicate feedback, seek it, and act on it.
  • Ability to take direction and exercise flexibility with changing priorities.
  • Sound analytical thinking, organizational, prioritization, and execution skills.
  • Ability to work effectively independently and in a team environment.
  • Ability and desire to demonstrate company's performance culture values.
About ProMach

ProMach is a leading provider of packaging solutions and services. We are committed to delivering innovative and effective solutions to our customers, and we are seeking talented individuals to join our team. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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