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Retail Banking Associate

2 months ago

Mechanicsville, Virginia, United States 1st Franklin Financial Full time

**About the Role**

We are seeking a highly skilled Customer Service Representative to join our team at 1st Franklin Financial. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, leveraging your interpersonal skills and business knowledge to meet their needs.

**Key Responsibilities**

  • Provide top-notch customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work closely with our Branch Manager and other customer-facing teams to ensure seamless communication and collaboration.
  • Utilize your business knowledge to identify opportunities to improve customer satisfaction and loyalty.
  • Develop and maintain strong relationships with our customers, understanding their needs and preferences.

**Requirements**

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of customer service experience in a retail or banking environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

**What We Offer**

  • A competitive hourly rate of $14.00 to $15.75 per hour.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for professional growth and development.

**About 1st Franklin Financial**

1st Franklin Financial is a leading provider of financial services, dedicated to helping our customers achieve their financial goals. We are committed to providing exceptional service and building long-term relationships with our customers.