Technical Leader for Digital Services
4 days ago
We are seeking a highly skilled Technical Leader to lead our digital services team and drive the delivery of customer-facing enterprise IT services.
Key Responsibilities:
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
- Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
Technical Expertise:
- Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
- Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Customer Relationship Management:
- Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
- Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
Budget and Resource Management:
- Manage financial resources, including budget planning and cost control measures.
- Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Mandatory Skills:
- Customer focused and result oriented
- Senior Level Management
Estimated Salary: $120,000 - $150,000 per year, based on experience and location.
Clearance Required: TS/SCI FS poly
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