Technical Leader for Digital Services

4 days ago


Annapolis Junction, Maryland, United States Orion Consortium Full time
Job Summary:

We are seeking a highly skilled Technical Leader to lead our digital services team and drive the delivery of customer-facing enterprise IT services.


Key Responsibilities:
  • Foster a culture of collaboration, innovation, and continuous improvement within the team.
  • Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
  • Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.

Technical Expertise:
  • Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
  • Stay abreast of industry trends and best practices to recommend and implement innovative solutions.

Customer Relationship Management:
  • Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
  • Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.

Budget and Resource Management:
  • Manage financial resources, including budget planning and cost control measures.
  • Optimize resource allocation to maximize operational efficiency and service delivery excellence.

Mandatory Skills:
  • Customer focused and result oriented
  • Senior Level Management

Estimated Salary: $120,000 - $150,000 per year, based on experience and location.
Clearance Required: TS/SCI FS poly

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