Epic Utility Server

Job Summary:

We are seeking a highly skilled and energetic Epic Utility Server to join our team at Hollywood Casino Tunica. As an Epic Utility Server, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

Key Responsibilities:

• Clear and reset tables in accordance with venue standards
• Ensure each table is ready for guests' arrival in accordance with venue standards
• Approach newly seated guests, serve bread, butter, water, etc. in a timely and pleasant manner, working with servers to expedite service at all tables
• Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them
• Monitor tables to assess guests' needs and anticipate and respond to guest requests when meal has been completed, keeping table clear to provide a clean, neat, eating area
• Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards
• Attend pre-shift meetings
• Maintain a regular and consistent attendance record
• Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation
• Declare tips through time and attendance system at the end of each shift

Requirements:

• Must be 21 years of age
• High school diploma or equivalent
• Read, write legibly, understand, and speak English
• Excellent customer service/communication skills
• Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be able to respond to visual and oral cues
• Able to work in constricting areas
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Physically mobile with reasonable accommodations, including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas, such as confined spaces

About Us:

Hollywood Casino Tunica is a leading provider of integrated entertainment, sports content, and casino gaming experiences. We are committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.