Service Delivery Expert

2 days ago


Canton, United States ResourceMFG Full time
Job Overview

We are looking for a talented Customer Service Representative to provide top-notch support to our customers at ResourceMFG. This role offers a competitive hourly rate of $20-$24 and a stable 8am-5pm schedule.

Main Duties
  1. Provide world-class customer service through prompt and professional response to customer inquiries.
  2. Handle high volumes of calls efficiently and effectively, ensuring timely resolution of customer issues.
  3. Collaborate with customers to understand their needs and preferences, offering tailored solutions to meet their expectations.
  4. Administer customer orders with accuracy, maintaining up-to-date records and communicating pertinent information to the internal team.
  5. Perform general office duties, including preparing sales budgets, keeping sales records, and filing expense account reports.
Essential Skills and Experience
  • Minimum 1 year of experience in customer-facing roles, preferably in a call center environment.
  • Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
  • Ability to work independently, prioritizing tasks and managing time effectively in a fast-paced environment.

Estimated salary: $23/hour.


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