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Patient Radiology Coordinator Specialist

2 months ago

Myrtle Beach, South Carolina, United States Centauri Health Solutions Inc Full time
Job Summary

This role is responsible for accurately performing Schedule+ functions for physicians and patients, including insurance verification and pre-certification for all scheduled services at an HCA Facility.

Key Responsibilities
  • Insurance Authorization/Verification
  • Scheduling
  • Clerical
  • Additional Responsibilities

Insurance Authorization/Verification

Thoroughly completes the insurance verification process to ensure the accuracy of insurance information. Obtains insurance authorizations, referral, and treatment consults as needed for all scheduled patients prior to receiving services. Coordinates peer-to-peer reviews as needed between the physician and the insurance company. Obtains benefit coverage from insurance companies and accurately enters information into the appropriate computer system.

Scheduling

Makes outbound and receives inbound calls to schedule patients for imaging services at an HCA facility. Schedules and documents notes in hospital and Centauri's operating system. Provides patient prep instructions for the services scheduled. Works with hospital staff to ensure patients are scheduled timely, appropriately and receive the upmost customer service.

Clerical

Monitors and manages the e-mail inbox or fax machine for assigned practices throughout the day. Works any requests e-mailed or faxes received. Checks and responds to voicemails. Creates, maintains and monitors log of patients and procedures scheduled for assigned physician practices.

Additional Responsibilities

Effectively communicates operational activities and issues with co-workers, Supervisor, and Manager. Interfaces courteously and effectively with internal and external customers. Must consistently present a positive departmental and organizational image, as well as commitment to departmental goals, objectives, standards, policies and procedures.

Demonstrates proficiency within assigned area of responsibility and a general understanding of the entire Patient Access process. Identifies and recommends process improvements for the Schedule+ Program. Performs other duties as assigned by the Patient Access Management Team.

Requirements
  • Excellent customer service or client relations experience; office or hospital environment
  • High volume call center experience preferred
  • High school diploma or equivalent GED required
  • Associates degree in a related field or a minimum of two years in patient scheduling, registration and/or healthcare billing
  • Strong Literacy (grammar, spelling, math)
  • Strong Microsoft Products, word, excel, outlook, windows

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals.

We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities.

This position is bonus eligible in accordance with the terms of the Company's plan.

Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date.

The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.