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Automotive Service Consultant

1 month ago

Plover, Iowa, United States Mark Toyota of Plover Full time
Job Overview

Mark Toyota of Plover is a family-owned dealership with 31 years of community involvement, committed to delivering exceptional customer service. Our staff prioritizes guest satisfaction, providing the best automotive sales and service experience.

Salary and Benefits

We offer a competitive weekly salary and a monthly bonus based on individual production as well as department performance. Additionally, our benefits package includes medical, dental, and vision insurance (Aflac), 401(k) with company match, paid training, paid holidays, and vacation time.

Job Responsibilities

Core Functions:

  • Making appointments, processing repair orders, quotes, and invoices
  • Providing customer support via phone and face-to-face at the dealership
  • Qualifying customer problems and logging them for technicians to review
  • Ensuring customer approval for all remedial work to be carried out
  • Promoting our range of vehicle parts and accessories
  • Internal coordination of service work to adhere to commitments made to customers
  • Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicles
Required Skills and Qualifications

To succeed in this role, you will need:

  • Prior experience as a service advisor or service writer required
  • Candidates MUST possess above-average phone and communication skills
  • A positive, upbeat attitude and comfort with upselling clients on Toyota products and services
  • Excellent follow-up and follow-through skills to ensure client satisfaction
  • The ability to communicate technical information in non-technical terms to clients
  • The ability to evolve and adapt to changing business needs
  • A valid driver's license and good driving record

This is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.