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Pharmacy Care Coordinator Associate

2 months ago

Somerset, Texas, United States Optum Full time
Pharmacy Care Coordinator Associate

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Pharmacy Care Coordinator Associate, you'll play a vital role in supporting the successful implementation and execution of our pharmacy programs and processes.

Key Responsibilities:
  • Provide support to pharmacy staff to ensure applicable program processes and operational responsibilities are met.
  • Determine eligibility of members applying for the Medical Assistance Program (MAP).
  • Coordinate and assist initial screening of MAP enrollment requests.
  • Conduct in-bound and out-bound calls for program requirements, including patient scheduling, surveys/screenings, reminder calls, and census management.
  • Collect and maintain eligibility information in a confidential manner.
  • Exhibit excellent phone and communication skills while providing complete and accurate information to customers.
Requirements:
  • High School Diploma / GED (or higher)
  • 6 months of experience in a call center setting
  • Basic level of proficiency with Microsoft Office products, including Word and Outlook
  • Basic level of proficiency with medical terminology

We're committed to creating a diverse and inclusive work environment that values and respects all individuals. If you're passionate about delivering exceptional care and improving health outcomes, we encourage you to apply for this exciting opportunity.