Patient Access Associate

3 weeks ago


Victorville, California, United States Planned Parenthood of Orange and San Bernardino Counties Full time
About the Job
PPOSBC is seeking a dedicated Call Center Representative to join our team in Orange, CA. As a Call Center Representative, you will play a vital role in ensuring the smooth operation of our call center and providing exceptional customer service to our patients. This is a part-time opportunity requiring at least 20 hours per week, with at least one weekend day required. The schedule may vary based on business needs.

Responsibilities
Your primary responsibilities will include answering telephone calls efficiently and appropriately, scheduling patient appointments according to PPOSBC guidelines, and providing callers/patients with appropriate resources as necessary. You will also be responsible for calling insurance companies to verify benefits & eligibility and adhering to PPOSBC scripts and protocols.

Requirements
To be successful in this role, you will need to have a high school diploma or equivalent, one year of proven customer service experience or healthcare background, and strong computer skills, including Microsoft Word, Excel, and Outlook. Bilingual Spanish is preferred but not required. You must also be able to work in a fast-paced environment and meet deadlines under pressure.

Benefits
PPOSBC offers a comprehensive benefits package, including medical, dental, and vision coverage for you and your eligible dependents, life insurance, and long-term disability. Benefits coverage starts after one full month of employment, and we also offer generous vacation, sick, and holiday benefits, as well as 401(k) matching contributions.

Salary
The estimated salary for this role is between $37,002.17 and $42,163.43 per year, depending on experience.

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