Customer Service Representative

3 days ago


East Hartford, Connecticut, United States Marlow Automotive Group Full time
Job Description

We are seeking an energetic individual to join our team as a Customer Service Representative at Marlow Automotive Group.

The ideal candidate will have previous experience working in an automotive dealership, but we also welcome candidates with experience working in retail, customer service or service/hospitality.

Responsibilities:

  • Build strong rapport with customers and provide excellent customer service.
  • Answer inquiries with a positive and welcoming attitude, providing basic product information to callers.
  • Be friendly, professional, courteous, and efficient when working with all customers and employees.
  • Be available to respond to email inquiries in a professional, well-spoken manner.
  • Handle customer complaints with integrity and poise, taking or referring the complaining customer to the appropriate individual for further communication.
  • Calculate the customer bill using the dealership's computer system.
  • Receive cash, checks, and credit card payment from customers, balancing the cash in the register.
  • Inform guests of Dealership policies, hours of operation, and relevant services.

Requirements:

  • Must be able to work nights and weekends on an alternating schedule: M,W,F 3-8 AND T,TH 3-8 AND SAT 8-5.
  • Excellent communication and organizational skills are essential.
  • The ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously is crucial.

Salary Estimate: $40,000 - $50,000 per year based on location and experience. We offer a competitive salary, opportunities for growth, and a dynamic work environment.



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