Housekeeping Department Lead

7 days ago


Traverse City, Michigan, United States Great Wolf Lodge Full time
Job Description

We are seeking an experienced Hotel Operations Manager to join our team at Great Wolf Lodge. This is a leadership role responsible for overseeing the daily operations of our hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities:
  • Leadership and Team Management: Lead and mentor a team of housekeeping staff to ensure seamless operations and high-quality guest services.
  • Operational Efficiency: Develop and implement strategies to optimize hotel operations, improve productivity, and enhance efficiency.
  • Guest Experience: Ensure that all guests have a memorable and enjoyable stay, addressing any issues promptly and professionally.
  • Safety and Security: Maintain a safe and secure environment for guests and employees, adhering to all health and safety protocols.
Requirements:
  • Education: High school diploma or equivalent required; degree in hospitality, management, or related field preferred.
  • Experience: Minimum 1 year of experience in a similar supervisory or leadership role within the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and strong problem-solving abilities.
Benefits:
  • Competitive Salary: $52,000 - $65,000 per year, depending on experience.
  • Benefits Package: Comprehensive medical, dental, and vision insurance, paid time off, and employee assistance program.
  • Professional Development: Opportunities for training, development, and advancement within the company.


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