Patient Care Coordinator Part-Time Specialist

3 hours ago

Johnson City, New York, United States Vireo Health Full time
Job Title: Patient Care Coordinator Part-Time

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our dynamic team at Vireo Health, Inc. This role is responsible for working alongside a healthcare team in a retail cannabis dispensary environment, providing exceptional patient care and support.

Key Responsibilities:
  • Participate in the development of policies, medications, and systems in our startup team
  • Maintain an organized workflow and ensure dispensary operational requirements are met
  • Ensure patient medication safety and vigilance
  • Assist patients and families through the dispensary process, providing information and support
  • Answer questions and requests from healthcare professionals and patients, ensuring compliance with state law and regulations
  • Participate in record-keeping and reporting necessary for State compliance
  • Maintain a safe and clean working environment, adhering to infection-control standards
  • Contribute to team effort by accomplishing related results as needed
  • Protect patient safety regarding cannabis medication use and provide exceptional customer service to medical cannabis patients
  • Maintain cash register and accountability for assigned drawer, completing opening/closing procedures
  • Utilize computer systems appropriately for daily operations, receiving incoming orders, shipments, and deliveries
  • Schedule appointments, assist with refilling orders and creating new patient orders/sales, utilizing different software applications
  • Respond to patient inquiries via phone, email, or other methods of communication as assigned
  • Perform dispensary maintenance/cleaning duties as assigned
  • Attend staff meetings, continuing education, training, etc. as directed
Requirements:
  • Preferred experience in both clinical and retail settings
  • Demonstrated experience and impeccable interpersonal skills involved in the service industry and able to apply these to a patient population with debilitating illness
  • Experience in record keeping preferred
  • Experience as a receptionist or office manager is preferred
  • Must be at least 21 years of age
  • Maintains and safeguards entrusted confidential information
  • Ability to communicate effectively with patients, families, and co-workers
  • Ability to meet assigned deadlines
  • Ability to establish and maintain effective working relationships
  • Ability to function independently
  • Punctuality and responsible time management skills
  • Ability to understand, support, and implement organizational policies/procedures, along with government regulations
  • Perform other duties as assigned by Management
  • Maintains professional relationships with patients and co-workers
  • Ability to perform job duties effectively when under stress
  • Ability to multi-task when needed
  • Ability to accept constructive feedback and grow with position/company
  • Analyzing information and implementing quality control
  • Applies good judgment
  • Attention to Detail
  • Must be willing to work weekends

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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