Membership Services Associate

7 days ago


Petaluma, California, United States AAA Northern California, Nevada and Utah Insurance Exchange Full time
Job Description
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting their needs and expectations. This includes performing fundamental customer interactions that include member services and product sales, promoting AAA products and services to Members to achieve individual and branch goals, and understanding and anticipating Member needs to identify and recommend relevant solutions from AAA to satisfy unmet needs.

In this role, you'll have the opportunity to work with a variety of people, including Members, colleagues, and internal partners, to provide high-quality service and support. You'll also be responsible for staying up-to-date on multiple product lines, services, and software applications to effectively assist Members and drive sales opportunities.

We're looking for a motivated and results-driven individual who is passionate about delivering exceptional customer experiences and building strong relationships with Members. If you're a team player with excellent communication skills, a customer-centric mindset, and a desire to grow and develop your skills, we'd love to hear from you

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