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Scheduling Operations Supervisor
2 months ago
Flexible Work Hours
Weekly Compensation
Direct Deposit Options
Potential for Paid Time Off
Discount Programs
Medical Insurance
Dental Coverage
Vision Care
Supportive, Friendly, and Low-Pressure Environment
Company Overview
Kevin Worthington is dedicated to empowering individuals to manage their health effectively.
We guide and assist individuals and their families through the complex healthcare landscape, aiming to maintain independence and wellness at home for as long as possible.
Our core values include:
community, family, teamwork, and philanthropy, which underpin this commitment.
Central to our mission are our dedicated and empathetic team members.
With a focus on building impactful teams, we are excited to welcome a Scheduling Operations Supervisor to Kevin Worthington.
Job Summary
The Scheduling Operations Supervisor is a healthcare role responsible for overseeing the scheduling and management of Personal Care Services, personal care aides, and homemakers.
Key Responsibilities
Onboard personal care and homemaker staff, ensuring they are familiar with agency policies and procedures. Arrange and document training sessions.
Coordinate staff schedules and inform clients of any changes.
Conduct written assignments of duties tailored to specific clients.
Engage in meetings and educational sessions with staff as necessary.
Receive and review client referrals, following up as needed.
Conduct initial assessments in client homes, assign caregivers, and complete necessary documentation.
Perform supervisory visits to clients' homes at least every three months, or more frequently as required for issue resolution, skills validation of staff, training, observation of client conditions, and assessment of client satisfaction with services.
Ensure at least one assigned personal care staff member is present during supervisory visits at least once every three months per client.
Provide monthly supervision of client care or more frequently based on client needs through phone or other appropriate communications with clients and/or their families/caregivers.
Conduct first-level investigations of complaints and incidents.
Advise staff on challenging cases and potentially hazardous situations.
Collaborate with case managers, physicians, and other providers regarding care plans to ensure effective and appropriate care.
Oversee staff documentation practices.
Participate in relevant client care conferences, staff training meetings, and agency committee meetings.
Maintain confidentiality in all job-related activities.
Uphold, promote, and hold others accountable for the agency's core values, ethics, and mission.
Perform all job functions in compliance with local, state, and federal laws, regulations, and professional standards.
Participate in an Administrative On-call Rotation.
Assist with client care/shifts as needed.
Perform other related duties as required.
Key Characteristics
A combination of independence, ethical sales disposition, and administrative organization.
Ability to thrive in a flexible work environment.
A compassionate and generous spirit.
Willingness to meet with all potential clients within the agency's service area.
Ability to guide and support staff in fulfilling their responsibilities.
Effective communication skills, both verbal and written.
Knowledge of personal care principles and safety practices in home care settings.
Understanding of family dynamics and the aging process.
Knowledge of nutrition and food service.
Advanced personal care skills.
Ability to accurately observe, report, and document client care and conditions.
Ability to establish and maintain effective working relationships with clients, families, staff, and the public.
Knowledge, Skills & Abilities
Strong interpersonal skills that enhance interactions with internal and external clients and staff.
Ability to exercise sound judgment and self-control.
Good comprehension and communication skills, with the ability to listen and understand verbal information.
Demonstrated ability to operate safely in the workplace, holding oneself and others accountable to safety standards.
Ability to work independently while recognizing when to involve a supervisor in decision-making.
Good decision-making skills, with the capacity to analyze information, evaluate results, and implement effective solutions to challenges.
Ability to guide and assist staff in fulfilling their responsibilities.
Understanding of family interactions and the aging process.
Knowledge of personal care principles and safety practices in home care settings.
Advanced personal care skills.
Knowledge of nutrition and food service.
Ability to accurately observe, report, and document client care and conditions.
Ability to communicate effectively, both verbally and in writing.
Ability to establish and maintain effective working relationships with clients, families, staff, and the public.
Qualifications
A minimum of one year of experience as a Personal Care Provider is required.
Home Care supervisory experience is preferred.
Completion of a nursing program is preferred.
Valid, current driver's license.
Access to a reliable vehicle.
