Housekeeping Operations Manager

2 weeks ago


Mt Holly, United States BBL Hospitality Full time

Housekeeping Operations Manager
$50-$58k/year

Job Overview

Company: BBL Hospitality

Position Type: Full-Time

Salary Range: $50,000 - $58,000.00 per year

Category: Hospitality - Hotel

Join Our Exceptional Team

We are excited to present the benefits we offer to our valued associates:

  • Paid Time Off
  • 401K Investment Opportunities
  • Professional Development Plans
  • Internal Promotion Opportunities
  • Comprehensive Medical, Dental, Vision, and Voluntary Benefits
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Exclusive Associate Travel Discounts

Position Summary: The Housekeeping Operations Manager is accountable for the comprehensive management of the housekeeping division, adhering to the standards established by the organization. This role is pivotal in ensuring optimal guest satisfaction while managing operational costs effectively. A professional appearance is essential, including the uniform provided by the company.

Key Responsibilities:

  • Oversee the daily operations of the housekeeping and laundry departments through subordinate supervisors, ensuring high standards of service quality and productivity.
  • Establish and maintain cost control systems for linen and cleaning supplies; manage budgeting, ordering, and inventory to ensure efficient operations.
  • Develop and implement quality inspection systems for housekeeping and laundry services, ensuring timely and efficient service delivery.
  • Schedule staff effectively according to productivity standards and forecasted occupancy levels.
  • Compile and report data on housekeeping activities and expenses, providing timely updates on room availability to guest services.
  • Responsible for the annual departmental budget, monitoring variances and managing labor costs.
  • Coordinate with the Engineering & Maintenance department for timely repairs and maintenance to uphold service quality standards.
  • Participate as a member of the Executive Committee/Management Team, contributing to the establishment of hotel service standards aimed at maximizing profitability.
  • Manage the lost and found system, ensuring proper documentation and communication with guests.
  • Order all necessary supplies, including cleaning products and guest room amenities.
  • Prepare payroll and maintain accurate records for the housekeeping department.
  • Plan work schedules and assign duties to ensure optimal service delivery.
  • Conduct training and evaluations for all housekeeping staff.
  • Ensure proper maintenance of employee uniforms and badges.
  • Facilitate monthly staff meetings and attend weekly management meetings.
  • Respond to requests from guests and other departments, ensuring complete customer satisfaction.
  • Direct the work of at least two or more full-time employees, with hiring and disciplinary authority.
  • Perform housekeeping duties as needed, demonstrating flexibility to meet business demands, including weekends and holidays.

We look forward to welcoming a dedicated professional to our team



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